Industrial robot product and order support
Get help with product specifications, machine comparisons, pricing, availability, freight and an existing Factory Robots order. Include the product model and the practical requirement so we can focus on the information you actually need.
Include the product model or order numberProduct information and comparison
Ask about published specifications, documentation or the practical differences between products. Include the models you are considering and the application they need to perform.
Send a product question Existing ordersExisting order support
Contact us about order status, documentation, missing or damaged items, returns or warranty coordination. Include your order number and photographs where they help explain the issue.
Get order support Pricing and deliveryPricing, availability and freight
Request current pricing or delivery information when it is not shown on the product page. Send the exact model, quantity and destination country or postcode for a useful response.
Contact the sales teamSend the details that affect the answer
A focused enquiry avoids a long chain of basic questions. Rough measurements, photographs and sketches are useful; they do not need to be formal engineering drawings.
- The product model or Factory Robots order number Link the product page when possible. For an existing purchase, include the order number and the email used at checkout.
- The application and working environment Explain what the machine must move, inspect or automate, including any dust, moisture, temperature or space constraints.
- The quantity and delivery destination Include the destination country and postcode when asking about pricing, availability or freight.
- The technical limits that matter Include payload with tooling, required reach, cycle time, mounting, power, interfaces and any photographs, sketches or error messages.
Clear support coverage
We help you understand the products we list and resolve issues connected with a Factory Robots order. Cell engineering and regulated safety work require an appropriately qualified integrator.
Factory Robots can help with
- Understanding the product information and documentation we publish
- Comparing the available specifications of listed machines
- Current pricing, product availability and freight enquiries
- Order status, paperwork, returns and damaged-delivery reports
- Coordinating eligible warranty questions with the relevant supplier
Work that normally requires a specialist
- On-site installation, commissioning and operator training
- Production programming and custom system integration
- Robot-cell design, guarding and risk assessment
- Regulatory certification, conformity assessment and safety sign-off
- Repairs that fall outside the applicable product warranty
Tell us when you need this work so the requirement is clear before purchase. Depending on the machine and location, you may need the manufacturer or a qualified local systems integrator.
Before you contact support
Can you help me compare two industrial robots?
Yes. Send links to the products and explain the application, payload including tooling, required reach and the constraints that matter. We can help interpret the available listing and manufacturer information.
What if a product page does not show a price?
Use the Request Pricing button on that product page or email sales@factoryrobots.net. Include the model, quantity and destination so pricing, availability and freight can be reviewed together.
Do you provide installation and programming?
Do not assume installation, commissioning or production programming is included. These services depend on the product, project and location and may require the manufacturer or a qualified systems integrator.
What should I send for an existing-order problem?
Include the order number, product model, a concise description of the issue and clear photographs of packaging, labels, damage or error messages where relevant.
Can you confirm whether a machine fits my production cell?
We can help compare published specifications with the requirements you provide. Final cell design, reach studies, guarding, risk assessment and safety approval remain the responsibility of your qualified team.
Can I ask about freight before ordering?
Yes. Send the exact product, quantity, destination country and postcode. If timing matters, include the required date. Freight details vary by product and destination.
Send one focused message
Product and order support: support@factoryrobots.net. Pricing, availability and freight: sales@factoryrobots.net. Include the model or order number in the subject line.