Payment and purchase order terms
How payment is taken, when it's taken, what's on the invoice, and how to set up purchase order terms if your finance team needs them.
Card at checkout
POs on request
Freight billed separately
Paying by card
The default, and the fastest. Checkout works the way any other checkout does — the fact that the basket contains a robot arm doesn't change anything about it.
- Currency
- USD. Your bank handles conversion and any charge for it
- Taken
- At checkout, for the machine
- Freight
- Quoted after the order and paid before dispatch
- Card details
- Go straight to our payment provider. We never see or store them
- Confirmation
- Emailed immediately, itemising exactly what you bought
You pay for the machine
The listed price, taken on the card. You get an order confirmation with the full configuration on it.
We quote the freight
Once we know the delivery address and what's on site. Nothing is charged until you agree the figure.
Freight is paid
Separately, on the same card or by transfer. Then the machine is crated and booked in.
Purchase orders
Plenty of engineering companies can't put a five-figure machine on a card, and shouldn't have to. If your finance team works on purchase orders, we'll set that up — it just has to be arranged before you order rather than at checkout.
- Email us what you're buying The machines, quantities and your delivery address, from a company email address.
- We send a pro-forma An itemised quotation your team can raise a PO against, including the freight estimate so nothing appears later.
- You raise the PO Send it back referencing our quotation number. For a first order we may run a straightforward credit check.
- We confirm and dispatch Order confirmation, then the machine ships on the agreed terms. Invoice follows dispatch.
Invoices and tax
What your accounts team gets, and what they'll need to handle themselves.
- Invoice
- Issued on dispatch, emailed to the address on the order
- Contains
- Itemised machine and freight, order reference, and your PO number where there is one
- Import duty and tax
- Billed to you directly by your own customs authority, not by us. See shipping
- Commercial invoice
- Travels with the shipment for customs. It's a separate document from your accounts invoice
- Overdue accounts
- Interest accrues at the statutory rate, and further dispatches may be held
Questions we get
If yours isn't here, ask the sales desk.
Is there a deposit, or is it paid in full?
In full. The machine is paid at checkout and the freight before dispatch. There's no staged payment and no balance to settle on delivery.
Can we pay by bank transfer?
Yes, as part of a purchase order arrangement. Email us before ordering and we'll send a pro-forma with our bank details. Transfers can take a few days to clear, and dispatch follows cleared funds rather than a payment reference.
Why isn't freight included in the price?
Because a crated machine costs wildly different amounts to move depending on where it's going and what's at the other end. Averaging that into the price would mean a buyer two hours away subsidising a delivery across the world.
You see the actual figure before anything is charged, and you can decline it.
Is the price the price, or does tax get added?
The listed price is what you pay us for the machine. Freight is added once quoted. Import duty and local sales tax are charged to you by your own customs authority on arrival — we don't collect them and can't include them.
Can I get a quotation before ordering?
Yes. Email the machines and your delivery address and we'll send an itemised pro-forma including freight. It's the same document a purchase order gets raised against, and it's useful even if you end up paying by card.
What happens if a payment fails?
Nothing is reserved and the order doesn't form — you'll see the failure at checkout and can try again. Cards are occasionally declined on large one-off amounts; a quick call to your bank usually clears it, or we can arrange a transfer instead.
Need it on paper
We'll send a quotation you can raise a PO against.
Tell us the machines and where they're going. You get an itemised pro-forma including freight, usually the same day — useful whether you're paying by card or going through procurement.
Request a quotation